Immediate W2 contract position available in Atlanta, GA (Hybrid). Estimated Duration: 6 months
Job Description / Desired Qualifications:
5 plus year’s experience handling high profile complaints.
Address any customer complaints promptly within the timeframe.
Education:
Bachelor’s degree in business administration, project management, or a related field.
Experience:
Prior experience in project coordination or support roles preferred.
Skills:
Excellent organizational skills
Strong attention to detail Effective communication
Proficiency in project management tools (e.g., Microsoft Project, Jira)
Ability to multitask and prioritize.
This assignment will be 4 days onsite, 1 day remote. (Monday – Thursday in office, Friday remote).
Job Summary:
The primary purpose of this function is to ensure that escalated concerns across all markets are researched and resolved.
The incumbent will work in an extremely high volume, fast paced and multi-tasking environment and take ownership for commercial and residential escalated customer requests received multiple channels.
The incumbent is accountable for managing the formal complaint process and conducting root cause analysis on issues in order to improve customer satisfaction.
The incumbent must comply with applicable federal, state and local laws, regulations and ordinances; maintain regulatory and industry relations; and adhere to key performance indicators as well as both internal and regulatory service levels.
This role includes offline responsibilities.
The incumbent will also be trained on other department functions and serve as a back-up when needed.
If you already have a resume on file with The E Group and would like to be considered for this position, simply email your note of interest to The E Group at [email protected].
Why Choose The E Group? We are an award winning firm recognized for having an outstanding reputation with our clients and employees. All contractors are eligible for full group health and dental benefits, 401K with matching, and various insurances. Generous living expenses are given to help those who relocate or have duplicate housing. Unique Perks available to those assigned in Birmingham, Alabama: Fully Furnished Townhomes available on a first come, first served basis; complimentary on-site banking available to all.
For immediate consideration simply attach your resume to this posting or email your resume to [email protected]. All applicants will receive feedback once position closes.
