Immediate W2 contract position available in Atlanta, GA. Estimated Duration: 6 months
Description:
The HR Service Center delivers a wide range of transactional and administrative HR services for executives, managers, employees, retirees, and vendors.
HR Specialists collaborate closely to research, resolve, and respond to inquiries received through multiple channels, including phone, email, chat, mail, and fax.
Core responsibilities include health and welfare benefits support, policy interpretation, HR technology assistance, HR transaction processing in Oracle Human Capital Management (HCM), tuition reimbursement administration, employee learning support, personnel file management, and responding to legal document requests.
Work Schedule: Shifts range from 7:00-4:00 to 9:00-6:00 Monday through Friday
Desired Qualifications:
Manages large volume of incoming phone calls.
Identify and assess customers’ needs to achieve satisfaction.
Builds sustainable relationships and trust with customers through open and interactive communication.
Provides accurate, valid, and complete customer information.
Manages customer complaints.
Provides appropriate solutions and alternatives.
Follows up ensure resolution.
Keep records of customer interactions.
Follows communication procedures, guidelines and policies.
Experience in a call center or service center environment
Proficiency in HR systems and software (Oracle HCM, Case Management System, Microsoft Office)
Strong organizational skills with exceptional attention to detail and the ability to work effectively in high pressure environments
Excellent interpersonal and communication skills, with the ability to convey information clearly, persuasively, and professionally
Ability to quickly build credibility and trust with customers, partners, and peers
Capability to manage multiple high profile initiatives simultaneously while maintaining professionalism and meeting deadlines
Ability to balance and prioritize complex and varied work without compromising quality
Capacity to perform routine, repetitive tasks while maintaining a high standard of work
Demonstrated success working collaboratively in a team environment
Excellent phone etiquette
Job Responsibilities:
Interpret and respond to inbound customer inquiries by researching multiple data sources and determining the appropriate resolution
Complete requests in various HR systems, document cases in the Case Management System, and retrieve information from multiple repositories
Process HR transactions in Oracle HCM, including hires, rehires, promotions, transfers (domestic and global), tuition reimbursement, education acceptance, and training updates
Run standard and ad hoc Oracle HCM reports as requested
Provide employee advocacy and guidance regarding company-sponsored benefit plans
Research, analyze, and resolve data discrepancies and apply corrections as needed
Administer the tuition reimbursement program, including processing, reporting, and responding to related inquiries
Investigate and resolve time-off issues, including escalation support and adjustments to absence balances
Administer the LearningSource training platform, including course setup, curriculum updates, notifications, data corrections, and troubleshooting
Respond to subpoenas and internal requests (Corporate Security, Workplace Ethics, etc.) for employee information or documentation
Appropriately interpret FMLA and ADA requirements as they apply to employee leaves and accommodations
Support special initiatives such as career transition programs, organizational redesign, personnel movement across subsidiaries, and large-scale system implementations
Provide feedback to Corporate HR teams to enhance policy, program, and service design
Perform non-phone administrative duties such as data entry, reconciliation, and correspondence processing
Research and respond to inquiries regarding health and welfare, pension, savings plans, and supplemental benefit programs
Provide benefits interpretation to employees, managers, and HR Business Partners
Understand and apply benefit-related policies, including ERISA, FMLA, COBRA, ESP, and others
If you already have a resume on file with The E Group and would like to be considered for this position, simply email your note of interest to The E Group at [email protected].
Why Choose The E Group? We are an award winning firm recognized for having an outstanding reputation with our clients and employees. All contractors are eligible for full group health and dental benefits, 401K with matching, and various insurances. Generous living expenses are given to help those who relocate or have duplicate housing.
For immediate consideration simply attach your resume to this posting or email your resume to [email protected]. All applicants will receive feedback once position closes.
