Immediate W2 contract position available in Forest Park, GA. Estimated Duration: 1 year
Desired Qualifications:
0-5 Years Experience in related field.
Technical diploma or Bachelor’s degree A Field Service Representative is a professional responsible for providing on-site technical support, maintenance, and repair services for a company’s products or equipment at customer locations.
Their primary goal is to ensure the efficient operation of equipment and the satisfaction of customers.
This job description outlines the typical responsibilities and qualifications of a Field Service Representative.
Responsibilities:
Customer Visits: Travel to customer sites to perform scheduled maintenance, installation, repair, or troubleshooting of equipment or systems.
Equipment Inspection: Conduct thorough inspections of equipment to identify issues, malfunctions, or areas requiring maintenance.
Technical Support: Provide technical assistance and guidance to customers on the proper use, operation, and maintenance of equipment or systems.
Repairs: Diagnose equipment problems, replace defective parts, and perform necessary repairs to restore equipment to working condition.
Installation: Set up and install new equipment, ensuring it meets specifications and functions correctly.
Testing and Calibration: Conduct tests and calibrations to ensure equipment operates within established parameters and meets quality standards.
Documentation: Maintain detailed records of service visits, repairs, parts used, and customer interactions. Complete service reports and submit them in a timely manner.
Parts Management: Manage inventory of spare parts and order replacement parts as needed. Ensure that necessary parts are available for service visits.
Training: Train customers and end-users on equipment operation and basic troubleshooting to minimize service calls.
Safety Compliance: Adhere to safety protocols and guidelines while working with equipment and at customer sites. Promote a safe work environment.
Communication: Provide clear and effective communication to customers regarding service schedules, estimated repair times, and any additional recommendations or requirements.
Feedback: Collect feedback from customers and relay it to the company’s product development and engineering teams for continuous improvement.
Remote Support: Offer remote support and troubleshooting when possible to minimize on-site visits and downtime.
Quality Assurance: Ensure that all service activities are conducted in compliance with company quality standards and best practices.
If you already have a resume on file with The E Group and would like to be considered for this position, simply email your note of interest to The E Group at [email protected].
Why Choose The E Group? We are an award winning firm recognized for having an outstanding reputation with our clients and employees. All contractors are eligible for full group health and dental benefits, 401K with matching, and various insurances. Generous living expenses are given to help those who relocate or have duplicate housing.
For immediate consideration simply attach your resume to this posting or email your resume to [email protected]. All applicants will receive feedback once position closes.
