Immediate W2 contract position available in Montgomery, AL. Estimated Duration: 3 years
Position Summary
The individual in this position will support the Customer Accounting and Customer Service operations within the Business Office.
This role will also provide assistance to the Call Center Department as needed to ensure efficient and effective customer service delivery.
Essential Duties and Responsibilities
Maintain and promote a safe and professional working environment.
Provide support to front-line customer service representatives.
Assist with daily cash handling, balancing, and reconciliation processes.
Support front-line staff in managing and resolving customer inquiries and complaints.
Assist with kiosk and payment transactions.
Education and Experience Requirements
Minimum of three (3) years of customer service experience required.
High school diploma or equivalent required.
Proficiency in Microsoft Outlook, Word, and Excel.
Strong typing and data entry skills.
Bilingual candidates are highly encouraged to apply.
Knowledge, Skills, and Abilities
Strong customer focus and interpersonal communication skills.
Proven accuracy and accountability in cash handling.
Solid computer literacy and ability to learn new systems.
Effective verbal and written communication skills.
Fluency in Spanish is highly preferred.
Behavioral Competencies
Demonstrated ability to build and maintain effective working relationships.
Positive, team-oriented attitude with a focus on customer satisfaction.
Strong problem-solving skills and initiative to take appropriate action.
Availability required between 8:00 a.m. and 5:00 p.m.
If you already have a resume on file with The E Group and would like to be considered for this position, simply email your note of interest to The E Group at [email protected].
Why Choose The E Group? We are an award winning firm recognized for having an outstanding reputation with our clients and employees. All contractors are eligible for full group health and dental benefits, 401K with matching, and various insurances. Generous living expenses are given to help those who relocate or have duplicate housing.
For immediate consideration simply attach your resume to this posting or email your resume to [email protected]. All applicants will receive feedback once position closes.
