Immediate W2 contract position available in Centerville, AL. Estimated Duration: 12 months
Job Description / Desired Qualifications:
This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries.
The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services.
The successful candidate should be knowledgeable of collection procedures.
They must have the ability to engage with the public in a tactful and courteous manner.
Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative.
Responsibilities:
Receiving and greeting customers in the local office and/or over the phone or online
Processing payments and balancing cash funds: o Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk
Assisting customers with electrical service issues: o Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection
Responding to customers with billing or collection inquiries: o Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation orders
Promoting and selling Company products and services: o Budget billing, flat bill, EFT, paperless billing, All Connect transfers, Agency Assistance portal, landlord portal, OCC
Assisting customers with program requests: o Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts)
Educating customers on ways to avoid/address service or payment issues in the future o Understands the meter reading process and billing cycle
Assisting with merchandise sales
Representing the Company to customers in a positive manner
If you already have a resume on file with The E Group and would like to be considered for this position, simply email your note of interest to The E Group at recruiter@goegroup.com.
Why Choose The E Group? We are an award winning firm recognized for having an outstanding reputation with our clients and employees. All contractors are eligible for full group health and dental benefits, 401K with matching, and various insurances. Generous living expenses are given to help those who relocate or have duplicate housing.
For immediate consideration simply attach your resume to this posting or email your resume to recruiter@goegroup.com. All applicants will receive feedback once position closes.
