The bulk of responsibilities relate to support issues arising from a team of Drafters, Designers and Engineers.
Issues range from basic desktop problems to software troubleshooting, with an emphasis on Autodesk / AutoCAD. Will include troubleshooting AV equipment in the conference rooms (projectors, sound systems, televisions, etc.).
The individual in this role must be able to resolve technical issues to ensure their customers complete projects in a timely fashion.
This role assists our Technical Shared Services (TSS) Transmission design teams to efficiently navigate and work with applications used to design Transmission specific projects.
Individual must be versatile, flexible, level-headed, calm, and able to help customers on a variety of technical issues on an as-needed basis.
Job Duties & Responsibilities
Along with routine work activities (including end-user support) this role is designed to provide support related to the following technical support functions:
Support of internal customer interactions and business processes
Design Tool Support – Autodesk Tools, Bluebeam, Spatial Business Systems, engineering analysis / design software, internally developed software, etc.
Design Hardware Support – workstations, mobile devices, plotters, printers, physical/virtual desktops for contract firms, etc.
High School diploma is required.
50% complete or fully complete with a 2-year or 4-year degree in Engineering, Drafting, or Design related areas.
Time spent in a community college, technical college or university will be considered towards the applicant’s years of experience.
Autodesk / AutoCAD experience, navigation, and troubleshooting strongly preferred.
Experience with troubleshooting and resolving computer hardware and software issues.
Experience maintaining PC and large scale plotter hardware & software preferred.
Experience providing customer support preferred.
Must have experience with multi-tasking and prioritizing responsibilities.
Experience with setup and configuration of software applications (optional but preferred).
Knowledge, Skills & Abilities:
Strong oral and written communication skills.
Must be able to multi-task and prioritize issues.
Must be able to communicate with all types of customers (engineers, designers, drafters, technical analysts, managers) on emergent issues.
Ability to build relationships at all levels and work in a team atmosphere.
Ability to effectively manage multiple projects & tasks.
Ability to manage shifting priorities.
Knowledgeable in all Microsoft Office products.
Experience providing excellent customer service for highly technical, time-critical issues
Candidate must demonstrate behaviors consistent with the Company culture – Unquestionable Trust, Superior Performance and Total Commitment.
Self-starter and results oriented.
Exhibits initiative and takes personal responsibility and ownership of assignments.
Comfortable in a team-oriented environment.
Seeks continual improvement.
Work in the Forest Park office, 5 days per week, 8 hrs per day.
The Company contact will set work hours, with start times subject to change periodically during the job assignment. Starting times are generally between 7 am and 9 am, specifically set per the preference of the contact.
Relocation and per diem (non-local pay) will not be considered for this job posting.
If you already have a resume on file with The E Group and would like to be considered for this position, simply email your note of interest to The E Group at Allison@goegroup.com.
Why Choose The E Group? We are an award winning firm recognized for having an outstanding reputation with our clients and employees. All contractors are eligible for full group health and dental benefits, 401K with matching, and various insurances. Generous living expenses are given to help those who relocate or have duplicate housing.
For immediate consideration simply attach your resume to this posting or email your resume to Allison@goegroup.com. All applicants will receive feedback once position closes.