Immediate W2 contract position available in Gulfport, MS Estimated Duration: 1 Year
Job Description / Desired Qualifications:
Our team of Customer Service Representatives assists customers in person at our Business Office.
We value our customers and are looking for team members that are committed to delivering world-class value in each customer interaction. On a typical day, our consultants can have a conversation with customers about starting, stopping, or transferring their electric service, discussing payment options, offering personalized energy-related products and services, report emergency situations, and other general inquires.
Simply put, people count on us.
If you aren’t reliable and fully committed to serving others, this isn’t the job for you.
We’re looking for candidates who are:
Excited to be a part of a team
Naturally curious and take pride in resolving issues
Kind and efficient
Empathetic and resourceful
Willing to make important decisions
Excellent at figuring out solutions to problems
Dependable to their core and have the tenacity to show up and work hard even when the going is tough
Self-aware and have the drive to take ownership of their career
Computer savvy and proficient in Microsoft products (Outlook, Word, Excel, PowerPoint, etc.)
What you’ll be responsible for:
Explaining billing issues and understanding common causes of high bills
Initiating establishing, transferring and disconnection of electric service while offering products and services that meet our customers’ needs
Discussing general customer inquires
Discussing rate options and educating customers about their energy usage
Assisting customers with setting up payment arrangements through our self-serve channels
Functional Expertise:
Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, offer solutions, and educate customers on payment options
Process service orders
Respond to service and rate questions as well as billing inquiries
Update and maintain customer Personally Identifiable Information (PII)
Adhere to established policies, procedures and quality standards for work performed
Report service disruptions (i.e., system outages and technical issues)
Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
Clearly document all customer interactions
Accountable for consistently meeting individual performance metrics including call handling and call quality expectations
Business Acumen:
Must be able to work in an 24/7 working environment, where shifts change due to business needs and seasons
Must be able to work required overtime and fulfill on-call obligations
Maintain working knowledge of all company products and services
Responsible for maintaining the security of customer records
Engagement:
Participate in activities designed to improve customer satisfaction and business performance
Manage peer relationships in a manner that supports trust and teamwork If you are kind enough to deliver excellent customer service to customers with high expectations, apply now! We can’t promise it will be easy.
We can promise it will be time well spent.
You will gain skills and grow your career with one of Mississippi’s most well respected employers.
We provide exceptional training programs, a supportive environment for learning and growth, top pay and benefits, and a culture that is built on the highest standards of customer service.
This position is located in
Gulfport, MS and on-site reporting is required.
If you already have a resume on file with The E Group and would like to be considered for this position, simply email your note of interest to The E Group at [email protected].
Why Choose The E Group? We are an award winning firm recognized for having an outstanding reputation with our clients and employees. All contractors are eligible for full group health and dental benefits, 401K with matching, and various insurances. Generous living expenses are given to help those who relocate or have duplicate housing. Unique Perks available to those assigned in Birmingham, Alabama: Fully Furnished Townhomes available on a first come, first served basis; complimentary on-site banking available to all.
For immediate consideration simply attach your resume to this posting or email your resume to [email protected]. All applicants will receive feedback once position closes.
